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📖 Definitions Sender: a user authorized to send emails and notifications to your customers.
🐕‍This guide will help you to:
  • set up senders who are authorized to send emails and notifications to your customers
  • verify your domain ownership.

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🚧 Critical background information

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Add a new sender

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⚙️ Step 1: Add a sender

  1. Navigate to Communications > Senders and click on the + ADD NEW SENDER button.
  2. In the ADD NEW SENDER page, enter the sender name and email Id.
  3. Click on SAVE & VERIFY SENDER button.
  4. An email with a verification link will be sent to the email ID supplied.

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Sender email verification

The sender will receive an email with a verification link. Clicking on the link will complete the verification process.
🚧 Verification link expiry The verification link in the email expires 24 hours after your verification request. If a link expires, go to Edit Sender page and click on RESEND VERIFICATION EMAIL .

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Verifying status of a sender

  1. Navigate to Communications > Senders.
  2. Each sender in the sender list displayed will have one of the following tags:
    • PENDING: if the email verification is pending.
    • VERIFIED: if the email verification has been completed successfully.

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⚙️ Step 2: Domain ownership verification

After the completion of Step 1, you will be automatically taken to the EDIT SENDER page. If you did not download the DKIM records, you may navigate to the Edit Sender page.
  1. Download the DKIM records by clicking the DOWNLOAD DKIM RECORD button.
  2. Add the DKIM records to your DNS.
🚧 Important You must possess administrator access to your domain registrar web portal to add DKIM records to DNS. If you do not have such access, ask the web administrator of your organization to complete this action.
🚧 Domain ownership verification is critical Domain ownership verification can take 24 hours or more. The verification can fail, and the process may need to be started again. This can cause significant delays. Senders can send emails even when your domain ownership has not been verified. However, it is highly likely that your emails may end up in your customer’s spam folder. Therefore, it is critical to get your domain ownership verified with the slightest delay.
The procedure to update DKIM records in DNS will vary depending on your domain registrar:
🚧 GoDaddy quirks GoDaddy automatically appends the domain to the host value.
TypeNameValue
CNAME<selector 1>._domainkey.example.com<prefix 1>.dkim.amazonses.com
Therefore, while adding the above record, enter only <selector 1>._domainkey in the Host field.

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Edit sender details

To edit the details of an existing sender, navigate to Communications > Senders. Click on the row corresponding to the sender whose details you wish to edit.
🚧 What can be edited? Currently, only the name of the sender can be edited.